Cancellation terms may vary depending on vehicle class, city, security requirements, and how close the change is to the scheduled pickup time.
Whenever possible, we recommend sending schedule changes in advance so our operations team can reassign drivers and adjust routes without affecting availability.
Reservations involving airport transfers, full-day service, or multi-city routes may require a specific reconfirmation window.
Late cancellations or no-shows may generate charges when a vehicle, chauffeur, toll route, airport waiting time, or logistics team has already been assigned to the service.
Peak demand dates such as major events, conventions, and tournament periods may be subject to stricter cancellation terms.
Armored vehicle rentals, executive convoys, and high-security itineraries often involve additional planning and may be non-refundable once confirmed.
If you need to change a sensitive or custom reservation, contact our team immediately so we can evaluate the best available alternative.
Our team can assist with schedule changes, documentation, invoicing, and operational coordination for your service.
Contact our team